Integra group - infrastrukturna rješenja

ITIL consulting/Service management

Information Technology Infrastructure Library (ITIL) is a set of guidelines developed by the UK Office of Government Commerce (OGC) and adopted as a global, integrated, process-oriented framework of best practices for IT service management.
The aim of service management according to ITIL recommendations is efficient management of all services that IT delivers to its users regardless of being outsourced or not. IT services are becoming a increasingly important part of every company so its efficiency might be of crucial influence on company's results.
ITIL consulting has a purpose to prepare the user for implementation of ITIL service management process. Within ITIL consulting certified specialists suggest procedures and processes required for implementation and integration to user's business processes. The aim is to achieve efficient and effective running and management of IT services by using standard tools and service process integration.
Determining the organization maturity in IT process application is a basic part of counseling. Once maturity is determined, the next step is analysing and proposing the optimal project approach to application of ITIL based processes aiming at integration to business processes.
The emphasis of ITIL consulting services is on the IT process integration to all other business processes. 
Business benefits:
  • Efficient running and management of IT services